Welcome to the WANSON Help Center. Here you will find answers to the most common questions about our Red Dates, Dried Fruits, and Freeze-Dried technology.
- Product & Quality
Q: What makes WANSON Red Dates (Jujubes) premium?
A: Our Red Dates are sourced from premium ecological farms in Xinjiang. We implement a rigorous 6-step cleaning and sorting process to ensure every jujube meets international export standards for size, moisture content, and sweetness.
Q: What is Freeze-Dried (FD) technology?
A: Freeze-dried food is processed in a vacuum at sub-zero temperatures. This technology preserves 95-99% of the original nutrients, flavor, and color of the fruit without the need for preservatives, making it the healthiest snack option.
Q: Are your dried fruits non-GMO and organic?
A: Yes, most of our dried fruit and nut products are non-GMO. We also offer a range of certified organic products for international markets. Please check the specific product specifications or contact our sales team for certification copies. - Wholesale & B2B Orders
Q: Do you support Private Label (OEM/ODM) services?
A: Absolutely. WANSON provides comprehensive OEM/ODM services for global retailers and distributors. From customized packaging design for freeze-dried snacks to bulk supply of red dates, we can tailor solutions to your brand’s needs.
Q: What is the Minimum Order Quantity (MOQ)?
A: The MOQ varies by product. For standard bulk packaging, it usually starts at 500kg. For customized retail packaging, it depends on the packaging specifications. Contact sales@naturaljujube.com for a detailed quote.
Q: Can I request samples before placing a bulk order?
A: Yes, we encourage customers to test our quality. We provide free samples for most of our dried fruits and freeze-dried products; you only need to cover the international shipping cost. - Shipping & Logistics
Q: How do you ensure the freshness of freeze-dried foods during transit?
A: Freeze-dried snacks are highly sensitive to moisture. We use high-barrier, moisture-proof aluminum foil packaging and sturdy export cartons to ensure they remain crisp and intact throughout the global shipping process.
Q: Which countries do you export to?
A: WANSON exports globally, including North America, Europe, Southeast Asia, and the Middle East. We are familiar with the food import regulations of various regions, ensuring smooth customs clearance.
Q: What are your typical lead times?
A: For in-stock items, we ship within 7-10 business days. For customized OEM orders, the lead time is typically 20-35 days depending on the packaging requirements. - Storage & Safety
Q: How should I store freeze-dried fruits?
A: Store in a cool, dry place. Once opened, ensure the package is resealed airtight immediately to prevent the product from absorbing moisture and losing its crispness.
Q: What food safety certifications does WANSON hold?
A: Our manufacturing facilities are certified by HACCP, ISO 22000, and BRC, ensuring our healthy food products meet the highest global safety standards.